As we step into the new year, Viles and Beckman is thrilled to honor Tonya Kendall as our January 2024 Employee of the Month! Tonya, our ever-dynamic Front Desk Receptionist, is not just the first face our clients see – she’s a beacon of positivity and efficiency. Her tireless commitment to her craft, her client-centric spirit, and her profound embodiment of our Firm’s Core Values make her not just a team member but a true cornerstone of our workplace.
The Ray of Sunshine at the Front Desk: Why Tonya Kendall Shines as Employee of the Month
Forget diamonds; our receptionist, Tonya Kendall, is the real gem of our office. She’s a human ray of sunshine who welcomes everyone with a genuine smile and warmth that could melt the Grinch’s heart. Her welcoming presence sets the tone for a positive experience, leaving a lasting impression that’s as bright as her personality.
Her dedication to exceptional customer service is legendary. She goes above and beyond to assist anyone who walks through our doors, patiently guiding them with essential resources and genuine care. Her proactive approach shines in thoughtful gestures like sending personalized Birthday and Thank You cards to clients and providers – a tradition she has carried out with pride in honor of our late founder, Marcus Viles, ensuring his spirit of gratitude lives on.
Beyond the reception desk, Tonya is a mentor and a guide. She actively contributes to team development by mentoring new receptionists and the phone team, ensuring they inherit her welcoming spirit and commitment to service. At community events, like Bike Night, her enthusiasm is contagious, always eager to lend a helping hand.
Tonya balances answering phones, greeting walk-in clients, and administrative duties with a grace that seems effortless. Her meticulous attention to detail is evident in her flawless mail processing, ensuring timely delivery and zero errors. Her phone answering response times are practically superhuman – always ready to assist the next client in need.
Tonya’s impact is felt beyond the front desk. She actively collaborates on streamlining reception procedures, sharing her expertise and helping our team improve every day. Her versatility is showcased as she’s cross-trained in various roles, contributing significantly to our organization’s success. Not only does Tonya go above and beyond to grow continually within her role but she spearheads our Lunch and Learn program setting our team members up for continual growth and betterment!
Tonya’s caring nature can be seen both inside and outside of our office walls – she nurtures an atmosphere where everyone feels like family, ensuring wellness and harmony in her professional and personal life. Outside of the office Tonya is a dedicated mother of two beautiful daughters Reina and Maiya and a wonderful Grandmother to her sweet Granddaughter. Tonya can be found spending time with the ones she loves the most by the pool, at a yummy brunch, or sunbathing at the beach. This allows her to rest and recharge so that she can show up to the office ready to provide a 5-star client experience for our clients.
Congratulations on being Employee of the Month, Tonya! Keep on shining!.