Call Us Today Viles & Beckman, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information you provide via our website vilesandbeckman.com, by phone, or through SMS/text communications.
- Information We Collect
We may collect the following types of information when you interact with our firm:
- Full name
- Phone number(s)
- Email address
- Accident or injury details
- Photos or videos related to your legal matter
- Other case-specific information voluntarily shared by you
- How We Use Your Phone Number and Text Messaging Consent
By providing your phone number to Viles & Beckman, LLC, you consent to receive communications via voice call or SMS/text message. These may include:
- Initial case consultations
- Appointment confirmations or reminders
- Requests for documentation or images (e.g., injury photos, accident scenes)
- Case updates or status notifications
- Secure verification codes to access client portals or systems
We do not share your phone number or SMS consent with any third-party providers. All communication is strictly used for direct contact between you and Viles & Beckman, LLC.
- Opt-Out and Your Communication Rights
You may opt out of SMS communication at any time by replying “STOP” to any message. For assistance, you may reply “HELP” or contact us directly at (239) 334-3933.
Opting out of text messaging does not affect your access to legal services or other communication methods.
- Call Recording and AI Use
To support high-quality service, phone calls may be recorded and transcribed using AI tools for:
- Summarization
- Quality assurance
- Internal documentation
These recordings and AI summaries are not shared with third parties and are used exclusively by authorized Viles & Beckman personnel for legitimate business purposes.
- Data Retention and Security
We store your personal information only as long as necessary to fulfill legal services or regulatory obligations. We implement industry-standard safeguards to protect your data against unauthorized access, loss, or misuse.
- Compliance with Legal Standards
Our data collection and messaging practices comply with applicable privacy and telecommunications laws, including:
- The Telephone Consumer Protection Act (TCPA)
- 10DLC (10-Digit Long Code) carrier compliance guidelines
- Applicable state and federal privacy laws
- Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
- Contact Us
If you have any questions or wish to exercise your rights under this policy, please contact:
Viles & Beckman, LLC
6350 Presidential Court, Fort Myers, FL 33919
Phone: (239) 334-3933
Email: info@vilesandbeckman.com
